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Start Date	Description	Technician	Amount
2010-10-14	COURTESY INSPECTION (FREE) CUSTOMER STATES THE CHECK ENGINE LIGHT IS ON AND THE ENGINE STUMBLES REALLY BAD. PLEASE CHECK AND ADVISE.	JEREMY MOSHER	$0.00
2010-10-15	TECHNICIAN FOUND DUPLICATED CONCERN AND WAS ABLE TO TRACE DOWN A MISFIRE ON THE #1 AND #4 CYLINDERS. TECHNICIAN THEN REMOVE THE SPARK PLUG WIRES TO FIND #4 CYLINDER TO BE COMPLETELY FULL OF OIL. THERE ARE TWO COILS ON THIS SYSTEM. EACH COIL FIRES TWO CYLINDERS. TECHNICIAN CLEANED THE OIL FROM A-TOP THE SPARK PLUG AND SWAPPED THE COILS AROUND. NOW THE MISFIRE CAME BACK, BUT ON CYLINDERS #2 AND #3. OIL LEAKING FROM THE VALVE COVER GASKET HAS CAUSED AN INTERNAL SHORT IN THE COIL AND FOULED THE SPARK PLUG. TECHNICIAN RECOMMENDS REPLACE THE SHORTED COIL, SPARK PLUG WIRES, ALL FOUR SPARK PLUGS, AND REPLACE VALVE COVER GASKET TO COMPLETELY REPAIR THIS CONCERN.	JEREMY MOSHER	$495.61
2010-10-14	TOW VEHICLE.	LUKE HARRISON	$0.00
Sub-total			$495.61
Hazardous Materials Disposal			$21.06
Shop Supplies			$22.30
Sub-total			$538.97
Tax ($6.85%)			$33.95
Total			$572.92

Payments

Total Payments To Date			$572.92
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap