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Start Date	Description	Technician	Amount
2010-11-30	COURTESY INSPECTION (FREE) CUSTOMER STATES THE HEAT DOES NOT BLOW HOT AIR STILL. ALSO THE MODE WILL NOT SWITCH, IT ALWAYS BLOWS ON DEFROST. PLEASE CHECK AND ADVISE. CUSTOMER STATES THE OIL PRESSURE GAUGE KEEPS DROPPING TO ZERO AND THE CHECK GAUGES LIGHT COMES ON. PLEASE CHECK AND ADVISE.	LUKE HARRISON	$0.00
2010-12-10	PLEASE CHANGE TWO OF THE INJECTORS TO SEE IF THE MISFIRE FOLLOWS THE INJECTOR.	JEREMY MOSHER	$32.80
2010-12-10	PLEASE CHECK THE COMPRESSION.	LUKE HARRISON	$20.50
2010-12-03	TECH FOUND CODE P0306 AND FOUND SPARK PLUGS WORN UN-EVEN AND COIL PACK ARCING INTERNALLY. TECH RECOMMENDS REPLACING SIX SPARK PLUGS.	JEREMY MOSHER	$110.58
2010-12-03	TECH FOUND HEATER CORE NOT FLOWING AS DESIGNED AND HAS INTERNAL BLOCKAGE. TECH RECOMMENDS REPLACING HEATER CORE WITH PREMIUM HEATER CORE. THIS REPAIR INCLUDES A 3 YEAR 36000 MILE PARTS AND LABOR WARRANTY.	JEREMY MOSHER	$735.89
2010-12-09	TECHNICIAN FOUND THE CHECK ENGINE LIGHT TO BE ON AND THERE TO BE SEVERAL PROBLEMS WITH THE IGNITION AND MECHANICAL ENGINE SYSTEM.	JEREMY MOSHER	$192.70
Sub-total			$1,092.47
Hazardous Materials Disposal			$45.27
Shop Supplies			$46.92
Sub-total			$1,184.66
Tax ($6.85%)			$74.83
Total			$1,259.49

Payments

Total Payments To Date			$1,259.49
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap