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Start Date	Description	Technician	Amount
2011-01-12	COURTESY INSPECTION (FREE)	LUKE HARRISON	$0.00
2011-01-12	DIAG. LEVEL 1 ELECTRICAL DIAGNOSTIC WORKSHEET. CUSTOMER STATES THE VEHICLE IS RUNNING VERY POORLY. PLEASE CHECK AND ADVISE.	LUKE HARRISON	$354.40
2011-01-21	TECH DUPLICATED ENGINE RUNNING ROUGH CONCERN AND FOUND ENGINE TO BE BACKFIRING UNDER LOAD. REMOVED SPARK PLUGS AND FOUND SPARK PLUGS FOULED. TECH BELIEVES THE BACKFIRE IS A SPARK RELATED CONCERN AND FOUND SEVERAL CONFIRMED FIXES FOR THIS YEAR MAKE AND MODEL VEHICLE TO HAVE DISTRIBUTORS CAUSE THIS CONCERN. TECH RECOMMENDS DOING A FULL TUNE-UP INCLUDING SPARK PLUGS, IGNITION CABLES, CLEAN THE K&N AIR FILTER, DISTRIBUTOR WHICH INCLUDES THE CAP AND ROTOR. WHILE PERFORMING TUNE-UP TECH RECOMMENDS CHECKING COMPRESSION IN ALL CYLINDERS TO ENSURE THERE IS NOT A MECHANICAL FAILURE AS WELL.	LUKE HARRISON	$1,656.91
Sub-total			$2,011.31
Hazardous Materials Disposal			$45.27
Shop Supplies			$46.92
Sub-total			$2,103.50
Tax ($6.85%)			$137.77
Total			$2,241.27

Payments

Total Payments To Date			$2,241.27
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap