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Start Date	Description	Technician	Amount
2011-01-21	ALIGNMENT - FRONT END. ALIGNMENT IS REQUIRED WITH THE RACK AND PINION REPLACEMENT.	KELLEN DOUGLAS	$64.99
2011-01-21	BG - FLUSH - BRAKE	KELLEN DOUGLAS	$79.99
2011-01-21	BG- OIL FLUSH- BEST- COMPRESSION RESTORATION, MOA ADDITIVE, CF5 FUEL INJECTION CLEANER. TECHNICIAN STATES THE OIL WAS RECENTLY CHANGED, HOWEVER THE OIL IS VERY DARK ALREADY, THIS IS AN INDICATION OF ENGINE SLUDGE BUILDING UP AND THE TECHNICIAN RECOMMENDS PERFORMING AN ENGINE OIL FLUSH TO CLEAN THE ENGINE. TECH ALSO RECOMMENDS PERFORM THIS SERVICE ON THE NEXT OIL CHANGE OR AT THE SAME TIME AS THE OIL PAN GASKET REPLACEMENT.	KELLEN DOUGLAS	$89.95
2011-01-21	COURTESY INSPECTION (FREE) CUSTOMER STATES THE REAR BRAKES ARE MAKING A LOT OF NOISE, PLEASE CHECK AND ADVISE. CUSTOMER STATES THE TIE-ROD BOOTS ARE TORN, PLEASE CHECK AND ADVISE. CUSTOMER STATES WHEN IT IS REALLY COLD IN THE MORNING THE BELTS WILL SQUEAL, PLEASE CHECK AND ADVISE.	KELLEN DOUGLAS	$0.00
2011-01-21	CUSTOMER STATES THE DRIVE BELT IS MAKING A SQUEAKING NOISE WHEN IT IS COLD AT START UP. TECHNICIAN WAS UNABLE TO DUPLICATE THE CONCERN. TECHNICIAN FOUND THE BELT TO BE OLD AND WORN AND RECOMMENDS REPLACE THE BELT AND RE-CHECK THE SYSTEM, ITS POSSIBLE THE VEHICLE MAY NEED A TENSIONER OR A PULLEY TO REPAIR THE NOISE. REPLACE THE BELT AT THE SAME TIME AS THE FRONT MAIN OIL SEAL FOR A LABOR CREDIT.	KELLEN DOUGLAS	$71.29
2011-01-21	CUSTOMER STATES THE REAR BRAKES ARE MAKING A LOT OF SQUEAKING NOISE AND REQUESTS THEY BE REPLACED. TECHNICIAN TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE CONCERN. TECHNICIAN STATES THE REAR PADS ARE AT ABOUT 5/32".	KELLEN DOUGLAS	$182.72
2011-01-21	TECHNICIAN FOUND THE FRONT MAIN OIL SEAL TO BE VERY SLIGHTLY STARTING TO LEAK AND RECOMMENDS REPLACE AT THIS TIME BEFORE THE LEAK PROGRESSES ANY FURTHER. TECHNICIAN RECOMMENDS REPLACE THE SERPENTINE BELT AT THIS SAME TIME FOR A LABOR CREDIT.	KELLEN DOUGLAS	$110.49
2011-01-21	TECHNICIAN FOUND THE RACK AND PINION TO BE LEAKING FROM THE BOTH OUTER SEALS AND FROM THE GEAR ASSEMBLY. TECHNICIAN RECOMMENDS REPLACE THE RACK AND PINION STEERING ASSEMBLY AND PERFORM AN ALIGNMENT.	KELLEN DOUGLAS	$747.52
2011-01-21	TECHNICIAN FOUND THERE TO BE OIL LEAKING FROM THE OIL PAN GASKET. TECHNICIAN RECOMMENDS REPLACE THE OIL PAN GASKET. TECHNICIAN RECOMMENDS PERFORM THE OIL FLUSH AT THIS SAME TIME.	KELLEN DOUGLAS	$138.59
Sub-total			$1,485.55
Hazardous Materials Disposal			$45.27
Shop Supplies			$46.92
Sub-total			$1,577.74
Tax ($6.85%)			$101.76
Total			$1,679.50

Payments

Total Payments To Date			$1,679.50
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap