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Start Date	Description	Technician	Amount
2011-03-09	COURTESY INSPECTION (FREE) CUSTOMER STATES THE VEHICLE HAS A SLIGHT PULL TO THE RIGHT. PLEASE CHECK AND ADVISE. CUSTOMER ALSO STATES THE HOOD WILL NOT CLOSE COMPLETELY. PLEASE CHECK AND ADVISE.	LUKE HARRISON	$0.00
2011-03-09	TECHNICIAN REVIEWED THE PREVIOUS ALIGNMENT SPECIFICATIONS AND FOUND THE CASTER TO BE SLIGHTLY OUT OF SPECIFICATION. MANUFACTURER DOES NOT SUPPLY ANY ADJUSTMENT FOR CASTER ON THIS VEHICLE. TECHNICIAN DETERMINED THE MEASUREMENTS ARE NOT OUT OF SPECIFICATION TOO MUCH TO CAUSE TIRE WEAR, BUT MAY RESULT IN A SLIGHT PULL TO THE RIGHT. TECHNICIAN ALSO FOUND THE FRONT TIRES ARE DIFFERENT IN BRAND BUT NOT SIZE, THIS MAY BE CONTRIBUTING TO THE SLIGHT PULL. VEHICLE AND SUSPENSION ARE SAFE TO DRIVE. TECHNICIAN CROSS ROTATE THE FRONT TIRES AS PER CUSTOMER REQUEST. TECHNICIAN ALSO FOUND THE HOOD LATCH TO BE WAY OUT OF ADJUSTMENT, TECHNICIAN ADJUSTED THE HOOD LATCH.	LUKE HARRISON	$27.27
Sub-total			$27.27
Total			$27.27

Payments

Total Payments To Date			$27.27
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap