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Start Date	Description	Technician	Amount
2011-04-07	BG - FLUSH - POWER STEERING	JEREMY MOSHER	$99.99
2011-04-06	COURTESY INSPECTION (FREE)	JEREMY MOSHER	$0.00
2011-04-06	CUSTOMER STATES THE VEHICLE HAS AN ELECTRICAL ISSUE. THE LIGHTS WILL FLICKER, SOMETIMES IT WILL NOT START, AND IT DIES WHILE DRIVING. TECHNICIAN FOUND THERE TO BE A LOOSE GROUND CONNECTION. TECHNICIAN REMOVED THE GROUND CLEANED AND PROPERLY RE-CONNECTED. AFTER REPAIR WAS MADE TECHNICIAN WAS UNABLE TO FURTHER DUPLICATE ANY OF THE CONCERNS AT HAND. TECHNICIAN RECOMMENDS TEST DRIVE TO VERIFY REPAIR AND IF UNABLE TO DUPLICATE RETURN TO THE CUSTOMER FOR FURTHER DRIVING. IF CONCERN RETURNS PLEASE BRING BACK THE VEHICLE FOR A RE-INSPECTION.	JEREMY MOSHER	$78.17
2011-04-07	TECHNICIAN FOUND A COMMON PROBLEM WITH THE POWER STEERING RESERVOIR FILTER BEING PLUGGED AND THE NIPPLE BEING CRACKED. TECHNICIAN RECOMMENDS PERFORM FLUSH AND IF NOISE IS STILL PRESENT THAN INSTALL RESERVOIR.	JEREMY MOSHER	$76.98
Sub-total			$255.14
Hazardous Materials Disposal			$10.84
Shop Supplies			$11.48
Sub-total			$277.46
Tax ($6.85%)			$17.48
Total			$294.94

Payments

Total Payments To Date			$294.94
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap