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Start Date	Description	Technician	Amount	Delete?	Decline?
2011-04-12	ALIGNMENT - FRONT END	PAUL HAWKINS	$64.99	X	%
2010-03-26	BG - SYNTHETIC REAR DIFFERENTIAL SERVICE	RYAN JACOBSON	$149.99	X	%
2011-04-12	COURTESY INSPECTION (FREE)		$0.00	X	%
2010-03-26	TECH FOUND THE VEHICLE TO BE DUE FOR A TUNE UP BY MILES	RYAN JACOBSON	$428.92	X	%
2011-04-12	TECHNICIAN FOUND THE FRONT WHEEL BEARINGS TO HAVE A SLIGHT AMOUNT OF PLAY AND RECOMMENDS CLEAN AND RE-PACK.	JEREMY MOSHER	$141.93	X	%
2011-04-12	TECHNICIAN FOUND THE POWER STEERING PUMP TO BE LEAKING AND RECOMMENDS REPLACE.	PAUL HAWKINS	$318.19	X	%
2011-04-12	TECHNICIAN FOUND THERE TO BE TWO A/C LINES LEAKING. HIGH SIDE TO COMPRESSOR. AND LOW SIDE TO COMPRESSOR. TECHNICIAN RECOMMENDS REPLACE BOTH LINES.	PAUL HAWKINS	$505.72	X	%
Sub-total			$1,609.74
Hazardous Materials Disposal			$48.29
Shop Supplies			$59.11
Sub-total			$1,717.14
Tax ($7.25%)			$116.71
Total			$1,833.85

KPI's

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KPI	Target	Actual	Gap