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Start Date	Description	Technician	Amount	Delete?	Decline?
2010-12-28	BG - FLUSH - BRAKE	LUKE HARRISON	$79.99	X	%
Discount (10.00%)			-7.9990.00
2010-12-28	BG - FLUSH - POWER STEERING	LUKE HARRISON	$99.99	X	%
Discount (10.00%)			-9.9990.00
2010-12-28	CABIN AIR FILTER REPLACEMENT CHEV TRUCK SUV 2000-2002	LUKE HARRISON	$74.45	X	%
Discount (10.00%)			-7.44450.00
2011-04-14	COURTESY INSPECTION (FREE)		$0.00	X	%
2010-12-28	EMERGENCY BRAKE SHOE REPAIR AND UPDATE CHEVY TAHOE AND SUBURBAN. TECHNICIAN ALSO FOUND THE REAR BRAKE PADS TO BE AT 2/32" AND RECOMMENDS REPLACE AT THE SAME TIME AS EMERGENCY BRAKE REPAIR.	LUKE HARRISON	$311.30	X	%
Discount (10.00%)			-31.130.00
2010-12-28	TECHNICIAN FOUND THE A/C BELT TO BE VERY CRACKED, AND THE MAIN DRIVE BELT TO BE IN GOOD CONDITION AT THIS TIME. TECHNICIAN RECOMMENDS REPLACE THE A/C BELT.	LUKE HARRISON	$82.63	X	%
Discount (10.00%)			-8.26290.00
2010-12-28	TECHNICIAN FOUND THE LEFT FRONT AXLE SEAL TO BE LEAKING AND RECOMMENDS REPLACE.	LUKE HARRISON	$105.51	X	%
Discount (10.00%)			-10.55060.00
2010-12-28	TECHNICIAN FOUND THERE TO BE OIL LEAKING FROM THE OIL COOLER LINES AS WELL AS THE ADAPTER GASKET.	LUKE HARRISON	$242.32	X	%
Discount (10.00%)			-24.2320.00
2010-12-28	WIPER BLADE REPLACEMENT (2) PREMIUM BLADES 13''- 19''	LUKE HARRISON	$19.80	X	%
Discount (10.00%)			-1.980.00
Sub-total			$914.38
Hazardous Materials Disposal			$27.43
Shop Supplies			$36.58
Sub-total			$978.39
Tax ($6.52%)			$66.29
Total			$1,044.68
Total Discount			$101.60

KPI's

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KPI	Target	Actual	Gap