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Start Date	Description	Technician	Amount
2011-05-03	ALIGNMENT - FRONT END	LUKE HARRISON	$64.99
Discount			-25.000.00
2011-04-20	COURTESY INSPECTION (FREE) TECHNICIAN FOUND THE FRONT TIRES TO BE VERY WORN.	LUKE HARRISON	$0.00
2011-05-06	CUSTOMER REQUESTED QUOTE FOR SOME NEW TIRES. THIS QUOTE IS FOR INEXPENSIVE REPLACEMENT TIRES THAT RESEMBLE THE REAR FALKEN TIRES.	PAUL HAWKINS	$224.31
2011-04-27	LIGHT BULB REPLACEMENT (1)	PAUL HAWKINS	$11.50
Discount (10.00%)			-1.150.00
2011-05-03	PROMOTION - FREE SAFETY INSPECTION WITH PURCHASE OF EMISSIONS TEST*	PAUL HAWKINS	$35.00
2011-04-27	TECHNICIAN FOUND THE CAUSE FOR THE ABS AND BRAKE LIGHTS BEING ON TO BE A FAULTY RIGHT REAR WHEEL SPEED SENSOR.	PAUL HAWKINS	$225.71
Discount (10.00%)			-22.57050.00
2011-05-12	UPON PERFORMING THE ALIGNMENT TECHNICIAN FOUND THE CAMBER TO BE WAY OUT OF SPEC. THIS IS THE CAUSE OF THE INSIDE TIRE WEAR. TECHNICIAN RECOMMENDS INSTALL A CAM LOBE BOLT IN THE STRUT TO BRING ALIGNMENT AS CLOSE AS POSSIBLE TO SPECIFICATION.	PAUL HAWKINS	$64.35
Sub-total			$577.13
Hazardous Materials Disposal			$24.53
Shop Supplies			$25.97
Sub-total			$627.63
Tax ($6.29%)			$37.14
Total			$664.77
Total Discount			$48.72

* Items marked with a red asterisk are not taxed.

Payments

Total Payments To Date			$664.77
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap