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Start Date	Description	Technician	Amount
2011-05-18	COURTESY INSPECTION (FREE)	JEREMY MOSHER	$0.00
2010-09-17	CUSTOMER STATES THERE IS A GRINDING NOISE COMING FROM THE REAR OF THE VEHICLE. PLEASE CHECK AND ADVISE. CUSTOMER ALSO STATES THE FUEL MILEAGE IS POOR AND THE ENGINE IS LACKING POWER. PLEASE CHECK AND ADVISE. TECHNICIAN HAS CHECKED THE COMPRESSION, SPARK, TIMING, WIRING HARNESS, DIAGNOSTIC PROCEDURES. TECHNICIAN WAS ABLE TO FIND A CONCERN WITH THE EGR VALVE CAUSING A STUMBLE CONDITION. TECHNICIAN DISCONNECTED THE EGR VALVE AND THE CONCERN WENT AWAY. TECHNICIAN RECOMMENDS REPLACE THE EGR VALVE. PRICE IS AVAILABLE UPON REQUEST.	JEREMY MOSHER	$164.16
Discount (10.00%)			-16.4160.00
Sub-total			$147.74
Hazardous Materials Disposal			$6.28
Shop Supplies			$6.65
Sub-total			$160.67
Tax ($6.16%)			$10.12
Total			$170.79
Total Discount			$16.42

Payments

Total Payments To Date			$170.79
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap