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Start Date	Description	Technician	Amount
2011-06-01	BG - FLUSH - LONG LIFE COOLANT - TECHNICIAN FOUND THERE TO BE SOME SORT OF OIL IN THE COOLING SYSTEM. TECHNICIAN CHECKED FOR SIGNS OF A HEAD GASKET PROBLEM, TO FIND NONE AT THIS TIME. TECHNICIAN STATES THE OIL MAY BE GETTING IN THROUGH THE TRANSMISSION LINES INSIDE THE RADIATOR. OR SOMEONE MAY HAVE ADDED OIL TO THE SYSTEM BY MISTAKE. TECHNICIAN RECOMMENDS THOROUGHLY FLUSHING THE SYSTEM AND RE-CHECK TO SEE IF OIL IS STILL ENTERING THE SYSTEM.	JEREMY MOSHER	$235.02
2011-06-01	BG - OIL CHANGE - GOOD	JEREMY MOSHER	$36.30
2011-06-01	CUSTOMER STATES THE VEHICLE WILL CRANK BUT NOT START. THE VEHICLE HAS BEEN DIAGNOSED TO HAVE A BAD FUEL PUMP BY ANOTHER SHOP, PLEASE CHECK AND ADVISE. TECHNICIAN FOUND THE FUEL SYSTEM TO BE OPERATING AS DESIGNED AND THE FUEL PRESSURE TO BE WITHIN SPECIFICATION AT ALL TIMES. THE VEHICLE DID START FOR A MOMENT AND THAN DIED AND WOULD NOT RE-START AGAIN. WHILE THE VEHICLE WAS NOT STARTING TECHNICIAN FOUND THERE TO BE NO INJECTOR PULSE OR SPARK. TECHNICIAN FOUND A COMMON CONCERN WITH THE IGNITION MODULE. AFTER WIGGLE TESTING THE WIRES AND CONNECTOR TO THE IGNITION MODULE, AND TAPPING ON THE IGNITION MODULE ITSELF TECHNICIAN WAS ABLE TO GET THE VEHICLE TO START AND RUN. TECHNICIAN CONTINUED DIAGNOSIS ONCE THE VEHICLE WAS RUNNING AND ALL SYSTEMS ARE OPERATING AS DESIGNED AND THE ENGINE IS STILL RUNNING. TECHNICIAN SUSPECTS THE IGNITION MODULE TO BE THE CAUSE OF THE NO START CONDITION. RECOMMEND REPLACE THE IGNITION MODULE AND CONTINUE DIAGNOSIS.	JEREMY MOSHER	$594.44
2011-06-01	LIGHT BULB REPLACEMENT (1) LICENSE PLATE BULB.	JEREMY MOSHER	$11.50
2011-05-27	REPLACE FUEL FILTER.	JEREMY MOSHER	$62.02
2011-06-01	TECHNICIAN FOUND THE SERPENTINE BELT TO BE ROUTED INCORRECTLY AND RECOMMENDS REMOVE AND INSTALL CORRECT.	JEREMY MOSHER	$39.09
Sub-total			$978.36
Hazardous Materials Disposal			$41.58
Shop Supplies			$44.03
Sub-total			$1,063.97
Tax ($6.85%)			$67.02
Total			$1,130.98

Payments

Total Payments To Date			$1,130.98
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap