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Start Date	Description	Technician	Amount	Delete?	Decline?
2011-05-31	ALIGNMENT - FRONT END	JOEL AGUILAR	$64.99	X	%
2011-06-02	COURTESY INSPECTION (FREE)		$0.00	X	%
2011-05-31	TECHNICIAN FOUND THE DRIVERS SIDE WINDOW TO BE INOPERATIVE. TECHNICIAN FOUND A COMMON FAILURE WITH THE REGULATORS. TECHNICIAN RECOMMENDS REMOVE DOOR PANEL TO DIAGNOSE, CHECK THE REGULATOR AND THE MOTOR. REPLACE REGULATOR IF NECESSARY.	JOEL AGUILAR	$481.89	X	%
2011-05-31	TECHNICIAN FOUND THE FRONT BRAKE PADS TO BE VERY LOW AND THE ROTORS TO BE DEEPLY GROOVED. TECHNICIAN RECOMMENDS REPLACE THE PADS AND ROTORS.	JOEL AGUILAR	$227.80	X	%
2011-05-31	TECHNICIAN FOUND THE REAR BRAKE PADS TO BE NEARLY METAL TO METAL, AND THE ROTORS TO BE BADLY GROOVED. TECHNICIAN RECOMMENDS REPLACE THE PADS AND ROTORS.	JOEL AGUILAR	$422.43	X	%
2011-05-31	TECHNICIAN FOUND THE SRS LIGHT AND THE BRAKE LIGHT ON AND RECOMMENDS DIAGNOSIS. INFORMATION ONLY.	JOEL AGUILAR	$0.00	X	%
2011-05-31	TECHNICIAN FOUND THE WATER PUMP TO BE LEAKING BADLY AND RECOMMENDS REPLACE.	JOEL AGUILAR	$721.51	X	%
2011-05-31	TECHNICIAN FOUND THERE TO BE PLAY IN THE RIGHT FRONT OUTER TIE-ROD END. TECHNICIAN RECOMMENDS REPLACE AND PERFORM ALIGNMENT.	JOEL AGUILAR	$147.56	X	%
Sub-total			$2,066.18
Hazardous Materials Disposal			$58.26
Shop Supplies			$59.11
Sub-total			$2,183.55
Tax ($7.25%)			$149.80
Total			$2,333.34

KPI's

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KPI	Target	Actual	Gap