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Start Date	Description	Technician	Amount
2011-06-28	BG - OIL CHANGE - GOOD	JEREMY MOSHER	$36.30
2011-06-28	COURTESY INSPECTION (FREE) CUSTOMER STATES THE VEHICLE IS MAKING A SLIGHT TICKING NOISE FROM THE ENGINE PLEASE CHECK AND ADVISE.	JEREMY MOSHER	$0.00
2011-06-28	CUSTOMER STATES THE ENGINE IS OVERHEATING AT IDLE PLEASE CHECK AND ADVISE. TECHNICIAN FOUND THE COOLING SYSTEM TO BE VERY LOW ON COOLANT. TECHNICIAN TOPPED OFF COOLANT AND PERFORMED A PRESSURE TEST. TECHNICIAN FOUND THE WATER PUMP GASKET TO BE LEAKING AND RECOMMENDS REPLACE THE WATER PUMP. REPAIR COMES WITH A 3 YEAR 36,000 MILE WARRANTY.	JEREMY MOSHER	$363.77
2011-06-28	TECHNICIAN FOUND THE ENGINE TICKING NOISE TO BE COMING FROM THE RIGHT SIDE EXHAUST MANIFOLD. TECHNICIAN STATES ONE OF THE STUDS IS BROKEN OFF. TECHNICIAN RECOMMENDS REMOVE THE MANIFOLD EXTRACT THE STUD, INSTALL NEW STUD, REPLACE THE GASKET AND RE-ASSEMBLE.	JEREMY MOSHER	$302.15
Sub-total			$702.22
Hazardous Materials Disposal			$29.84
Shop Supplies			$31.60
Sub-total			$763.66
Tax ($6.85%)			$48.10
Total			$811.76

Payments

Total Payments To Date			$811.76
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap