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Start Date	Description	Technician	Amount
2007-08-27	AFTER FUEL PUMP WAS INSTALLED, TEST DROVE VEHICLE AND COULD FEEL A MISFIRE, INSPECTED AND FOUND 2 FOULED SPARK PLUGS. IT HAD BOSH PLATINUM PLUGS, REPLACED WITH FACTORY RECOMENDED AC-DELCO PLUGS*	RUSSELL HUDSON	$89.28
Discount (10.00%)			-8.9280.00
2007-08-24	CUSTOER STATES COOLANT LOOKS BAD. UPON INSPECTION FOUND CONTAMINANTS IN COOLANT, DRAINED BAD COOLANT AND FILLED WITH CLEANER AND NEW COOLANT, TEST DROVE 20 MILES IN ORDER FOR CLEANER TO WORK PROPERLY. UPON RETURN FLUSHED USING FLUSH MACHINE ALL OLD FLUID AND PUT IN ALL NEW. NOW AS DESIGNED*	RUSSELL HUDSON	$104.85
Discount (10.00%)			-10.48450.00
2007-08-24	CUSTOMER STATES COOLANT IS LEAKING AROUND THERMOSTAT. REPLACED THERMOSTAT AND GASKET AND NOW SEALING AS DESIGNED*	RUSSELL HUDSON	$64.98
Discount (10.00%)			-6.4980.00
2007-08-24	FUEL FILTER SVC*	RUSSELL HUDSON	$48.99
Discount (10.00%)			-4.8990.00
2007-08-24	FUEL PUMP INSTALL*	RUSSELL HUDSON	$358.78
Discount (10.00%)			-35.8780.00
2007-08-27	STATE INSPECTION AND EMMISSIONS TEST	LUKE HARRISON	$0.00
Sub-total			$600.19
Hazardous Materials Disposal			$13.50
Shop Supplies			$16.51
Sub-total			$630.20
Total			$630.20
Total Discount			$66.69

* Items marked with a red asterisk are not taxed.

Payments

Total Payments To Date			$630.20
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap