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Start Date	Description	Technician	Amount
2011-07-16	BG- OIL FLUSH- BEST- COMPRESSION RESTORATION, MOA ADDITIVE, CF5 FUEL INJECTION CLEANER.	LUKE HARRISON	$89.95
Discount			-20.000.00
2011-07-13	COURTESY INSPECTION (FREE) PLEASE CHECK THE DEFROST.	LUKE HARRISON	$0.00
2011-08-01	CUSTOMER STATES THE CHECK ENGINE LIGHT IS ON AND THE ENGINE RUNS REALLY ROUGH. TECHNICIAN PERFORMED DIAGNOSTICS TO FIND CYLINDER #1 TO HAVE ONLY 60PSI COMPRESSION. TECHNICIAN REMOVED THE VALVE COVER TO DETERMINE WHETHER THE CAMSHAFTS AND VALVES WERE OPERATING AS DESIGNED. TECHNICIAN FOUND THE CAM AND VALVES TO BE OPERATING AS DESIGNED. TECHNICIAN THAN PERFORMED A CYLINDER LEAK DOWN TEST TO FIND THE COMPRESSION BEING LOST PAST THE RINGS. TECHNICIAN STATES THE RINGS ARE PROBABLY WORN AND WILL REQUIRE REPLACEMENT. CUSTOMER REQUEST PERFORM AN ENGINE FLUSH, AND FILL THE CYLINDER WITH SEA-FOAM AS AN ATTEMPT TO BRING BACK COMPRESSION IN THIS CYLINDER. TECHNICIAN PERFORMED CLEANING AND FLUSH TO FIND THE COMPRESSION WAS STILL TOO LOW. A PROPER REPAIR WILL REQUIRE REPLACING THE RINGS. TECHNICIAN ALSO FOUND ANOTHER PROBLEM WHILE DIAGNOSING THIS CONCERN. TECHNICIAN FOUND CYLINDER #4 TO BE FILLING UP WITH COOLANT IN THE SPARK PLUG TUBE. TECHNICIAN RECOMMENDS REMOVING AND REPLACING THE HEAD FOR A PROPER REPAIR. CUSTOMER REQUEST TEMPORARILY ATTEMPT TO SLOW THE LEAK BY APPLYING A GMS TO THE CRACK IN THE HEAD.	LUKE HARRISON	$168.93
Sub-total			$238.88
Total			$238.88
Total Discount			$20.00

Payments

Total Payments To Date			$238.88
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap