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Start Date	Description	Technician	Amount
2011-07-22	ALIGNMENT - FRONT END	RUSSELL HUDSON	$64.99
Discount			-25.000.00
2011-07-21	CUSTOMER STATES THE STRUTS AND MOUNTS HAVE BEEN REPLACED AND THERE IS A NOISE WHILE DRIVING THAT SOUNDS LIKE IT IS RELATED, PLEASE CHECK AND ADVISE.	LUKE HARRISON	$0.00
2011-07-21	TECHNICIAN REQUESTS PERFORM DIAGNOSTIC TO FIND THE CAUSE OF THE CONCERN. TECHNICIAN REMOVED THE SWAY BAR TO FIND NO DIFFERENCE IN EFFECT. TECHNICIAN WAS ABLE TO NARROW THE NOISE DOWN TO THE STRUT COLUMN ON THE DRIVERS SIDE. TECHNICIAN LOWERED STRUT ASSEMBLY AND FOUND THE STRUT MOUNT MAIN NUT TO BE SLIGHTLY LOOSE. TECHNICIAN PROPERLY TORQUED ALL STRUT MOUNT AND STRUT TOWER BOLTS, AND RE-CHECKED. THIS TOOK CARE OF THE MAIN CONSTANT RATTLE NOISE. TECHNICIAN ALSO NOTICED A DIFFERENT CLUNK NOISE WHEN DRIVING OVER LARGE BUMPS ONLY. AFTER FURTHER INSPECTION TECHNICIAN FOUND BOTH LOWER CONTROL ARM FRONT BUSHINGS TO BE BROKEN COMPLETELY AND THE CONTROL ARMS TO BE MOVING EXCESSIVELY. TECHNICIAN RECOMMENDS REPLACE THE LOWER CONTROL ARMS TO FULLY REPAIR THE DRIVEABILITY CONCERN.	LUKE HARRISON	$78.17
Sub-total			$118.16
Hazardous Materials Disposal			$502
Shop Supplies			$532
Sub-total			$128.50
Tax ($565%)			$809
Total			$136.59
Total Discount			$25.00

Payments

Total Payments To Date			$136.59
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap