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Start Date	Description	Technician	Amount
2011-07-26	ALIGNMENT - 4 WHEEL	JEREMY MOSHER	$94.99
2011-07-26	COURTESY INSPECTION (FREE)	JEREMY MOSHER	$0.00
2011-07-26	CUSTOMER STATES THERE IS A GRINDING NOISE WHILE DRIVING PLEASE CHECK AND ADVISE. TECHNICIAN TEST DROVE AND DUPLICATED THE CONCERN. AFTER FURTHER INSPECTION TECHNICIAN FOUND THERE TO BE A ROCK WEDGED BEHIND THE DRIVERS FRONT BACKING PLATE. TECHNICIAN REMOVED THE WHEEL AND DIS-ASSEMBLED BRAKES TO FREE THE ROCK. TEST DROVE TO VERIFY AND IS NOW WORKING AS DESIGNED.	JEREMY MOSHER	$78.17
2011-07-26	TECHNICIAN FOUND THE REVERSE LIGHTS TO BE INOPERATIVE AND RECOMMENDS DIAGNOSE TO FIND THE CAUSE. TECHNICIAN FOUND THE BACK UP SWITCH TO BE AT FAULT. REPLACE AND RECHECK SYSTEM.	JEREMY MOSHER	$138.20
Sub-total			$311.36
Hazardous Materials Disposal			$13.23
Shop Supplies			$14.01
Sub-total			$338.60
Tax ($6.85%)			$21.33
Total			$359.93

Payments

Total Payments To Date			$359.93
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap