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Start Date	Description	Technician	Amount
2011-08-15	GM VEHICLE CLUSTER REBUILD. COMPLETE BUILD. CUSTOMER STATES THE CHECK ENGINE LIGHT DOES NOT ILLUMINATE. THE LEFT BLINKER WORKS, BUT DOES NOT LIGHT UP ON DASH. PUSHING THE O/D BUTTON MAKES THE TACH INOPERATIVE. PLEASE CHECK CRUISE INDICATORS. TECHNICIAN PERFORMED REBUILD AND STATES THE O/D PROBLEM IS NOT IN THE CLUSTER. TECHNICIAN ALSO STATES NO PROBLEM WAS FOUND WITH THE CHECK ENGINE LIGHT IT DOES ILLUMINATE WHEN COMMANDED ON, TECHNICIAN STATES THERE IS LIKELY A CONTROL PROBLEM WITH THE SIGNAL FROM THE ECM. TECHNICIAN STATES THE INTERMITTENT PROBLEM WITH THE DIM PRNDL IS ALSO REPAIRED. TECHNICIAN STATES THERE WERE SEVERAL COMPONENTS THAT WERE SIMPLY LOOSE AND DETACHED. ALL IS NOW WORKING AS DESIGNED.	JEREMY MOSHER	$170.00
Sub-total			$170.00
Shop Supplies			$7.65
Sub-total			$177.65
Tax ($6.85%)			$11.65
SECOND DAY AIR SHIPPING			$25.26
Total			$214.56

Payments

Total Payments To Date			$214.56
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap