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Start Date	Description	Technician	Amount
2011-05-11	CUSTOMER STATES THE CHECK ENGINE LIGHT IS ON PLEASE CHECK AND ADVISE. CODE P2402. TECHNICIAN'S DIAGNOSIS LEAD TO TWO POSSIBILITIES CAUSING THE ISSUE AT HAND. EITHER THE LEAK DETECTION PUMP HAS AN INTERNAL SHORT OR THE PCM HAS AN INTERNAL SHORT. ALL SIGNS ARE POINTING TOWARDS THE LEAK DETECTION PUMP AS THE PROBLEM, ALSO THIS IS THE MORE COMMON OF THE TWO TO FAIL. TECHNICIAN IS UNABLE TO CONTINUE WITH DIAGNOSIS TO NARROW IT DOWN ANY FURTHER DUE TO DIAGNOSTIC PROCEDURE. TECHNICIAN IS RECOMMENDING REPLACE THE LEAK DETECTION PUMP AND THEN RE-CHECK THE SYSTEM TO IDENTIFY ANY FURTHER POSSIBLE PROBLEMS.	JEREMY MOSHER	$454.45
Sub-total			$454.45
Hazardous Materials Disposal			$19.31
Shop Supplies			$20.45
Sub-total			$494.21
Tax ($6.85%)			$31.13
Total			$525.34

Payments

Total Payments To Date			$525.34
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap