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Start Date	Description	Technician	Amount
2011-08-30	DIAG. LEVEL 1 DIAGNOSTIC WORKSHEET. CUSTOMER STATES THE VEHICLE IS LACKING POWER WHEN PULLING A TRAILER AND HAS LOW BOOST AND NO SMOKE. PLEASE CHECK AND ADVISE.	LUKE HARRISON	$88.17
2011-08-30	DIAGNOSTIC TEST - OIL LEAK. CUSTOMER STATES THE POWER STEERING PUMP IS LEAKING WHILE RUNNING. PLEASE CHECK AND ADVISE. TECH FOUND THE POWER STEERING PRESSURE HOSE FROM PUMP TO HYDRO BOOST IS LEAKING AND RECOMMENDS IT BE REPLACED. TECH NOTED A VERY SMALL AMOUNT OF FLUID NEAR P/S PUMP SEAL BUT COULD VERY LIKELY JUST BE RESIDUE FROM LEAKING LINE. TECH RECOMMENDS REPLACE LINE FIRST AND RE-CHECK.	LUKE HARRISON	$179.60
2011-09-07	DIESEL - POWER STROKE - - OIL CHANGE (LUBE, OIL, AND FILTER)	LUKE HARRISON	$125.13
2011-09-07	TECH WAS ABLE TO DUPLICATE THE LACK OF POWER CONCERN. TECH FOUND THE ENGINE OIL TEMPERATURE WAS READING 100 DEGREES HOTTER THEN ENGINE COOLANT TEMP AND THE ECM IS DE-TUNING THE ENGINE DUE TO THIS. TECH FOUND THE ENGINE OIL COOLER HAS SLOWLY PLUGGED UP AND IS NOT ALLOWING PROPER FLOW AND IN TURN IS NOT COOLING THE OIL ANYMORE. TECH RECOMMENDS REPLACING THE ENGINE OIL COOLER WITH THE NEW UPDATED DESIGN.	JEREMY MOSHER	$1,174.53
Sub-total			$1,567.43
Hazardous Materials Disposal			$45.27
Shop Supplies			$46.92
Sub-total			$1,659.62
Tax ($6.85%)			$107.37
Total			$1,766.99

Payments

Total Payments To Date			$1,766.99
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap