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Start Date	Description	Technician	Amount	Delete?	Decline?
2010-07-14	BG - FLUSH - TRANSMISSION	MIKE CAMPBELL	$173.98	X	%
2008-06-13	BG MOA OIL CHANGE	TYLER ANDERSON	$0.00	X	%
2008-06-13	BG POWER STEERING FLUID & FLUSH GREEN	MIKE EGBERT	$0.00	X	%
2011-06-01	CUSTOMER STATES THE HEATER DOES NOT BLOW ON THE MID SETTING, TECHNICIAN RECOMMENDS DIAGNOSE TO FIND THE PROBLEM.	JEREMY MOSHER	$39.09	X	%
2011-06-01	DIFFERENTIAL SERVICE - FRONT (NON SYNTHETIC)	JEREMY MOSHER	$74.95	X	%
2008-06-13	R/R RADIATOR HOSES UPPER AND LOWER NEW CAP AND CLAMPS	MIKE EGBERT	$0.00	X	%
2011-06-01	REPLACE THE FRONT SHOCKS.	JEREMY MOSHER	$221.83	X	%
2011-06-01	T-CASE SERVICE (NON SYNTHETIC)	JEREMY MOSHER	$72.25	X	%
2010-07-14	TECHNICIAN FOUND SPARK PLUGS TO BE VERY WORN AND RECOMMENDS REPLACEMENT	MIKE CAMPBELL	$102.21	X	%
2008-06-13	ULTRA COOLING SYSTEM FLUSH	MIKE EGBERT	$0.00	X	%
Sub-total			$684.31
Hazardous Materials Disposal			$20.53
Shop Supplies			$27.37
Sub-total			$732.21
Tax ($7.25%)			$49.61
Total			$781.82

KPI's

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KPI	Target	Actual	Gap