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Start Date	Description	Technician	Amount
2012-05-31	BG - OIL CHANGE - BETTER (INCLUDES SYNTHETIC ADDITIVE)	PAUL HAWKINS	$53.75
2012-05-31	COURTESY INSPECTION (FREE)	PAUL HAWKINS	$0.00
2012-05-31	CUSTOMER STATES THE REAR WINDOW DEFROST BLADE CONNECTOR TO THE RIGHT SIDE OF THE WINDOW HAS BROKEN LOOSE. PLEASE REPAIR.	JEREMY MOSHER	$16.83
2012-05-31	CUSTOMER STATES THE RIGHT SIDE FRONT DOOR LOCK IS INOPERATIVE PLEASE CHECK AND ADVISE. TECHNICIAN BELIEVES THE DOOR LOCK ACTUATOR TO BE AT FAULT. TECHNICIAN RECOMMENDS REMOVE THE DOOR PANEL, VERIFY THE ACTUATOR TO BE FAULTY, AND INSTALL IF NECESSARY.	RUSSELL HUDSON	$270.32
2012-05-31	CUSTOMER STATES THERE IS SOMETHING HANGING DOWN UNDER THE FRAME OF THE CAR, PLEASE CHECK AND ADVISE. TECHNICIAN FOUND A TCCM RUBBER GUARD TO BE LOOSE, PLEASE RE-ATTACH.	PAUL HAWKINS	$0.00
2012-05-31	LIGHT BULB REPLACEMENT (1) LEFT UPPER BRAKE LIGHT.	PAUL HAWKINS	$11.50
Sub-total			$352.40
Hazardous Materials Disposal			$15.86
Shop Supplies			$19.38
Sub-total			$387.64
Tax ($6.85%)			$24.14
Total			$411.78

Payments

Total Payments To Date			$411.78
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap