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Start Date	Description	Technician	Amount
2012-08-15	CUSTOMER STATES THE TRANSMISSION IS SHIFTING TOO EARLY, PLEASE CHECK AND ADVISE. TECHNICIAN PERFORMED A DIAGNOSIS ON THE DRIVEABILITY CONCERN AND FOUND THE VEHICLE TO BE ENGUAGING INTO GEARS SLIGHTLY EARLY LIKELY DUE TO A FAULT IN THE POWER TUNER INSTALLED. TECHNICIAN ALSO FEELS THE ENGINE IS EXPERIENCING A LACK OF POWER UNDER CERTAIN LOADS. TECHNICIAN ALSO STATES THE TORQUE CONVERTER IS AN AFATERMARKET BILLET HD LOCKUP AND WHEN IT ENGAUGES IT ALMOST FEELS LIKE A SHIFT BECAUSE OF THE LOAD IT PLACES ON THE ENGINE DUE TO THE NON SLIP STYLE. TECHNICIAN REMOVED THE TUNE AND RE-CHECKED TO FIND THE SHIFT POINTS A LITTLE MORE DESIREABLE. TECHNICIAN RECOMMENDS LEAVE THE TUNE OFF FOR CUSTOMER APPROVAL AND SATISFACTION. TECHNICIAN ALSO RECOMMENDS REPLACE THE FUEL FILTER IF DUE AND RUN A DIESEL FUEL ADDITIVE.	RUSSELL HUDSON	$84.17
Sub-total			$84.17
Hazardous Materials Disposal			$3.79
Shop Supplies			$4.63
Sub-total			$92.59
Tax ($6.86%)			$577
Total			$98.36

Payments

Total Payments To Date			$98.36
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap