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Start Date	Description	Technician	Amount
2008-01-10	CUSTOMER CAME IN AND STATED THAT THE CHECK ENGINE LIGHT IS ALWAYS ON, AND WHEN DRIVING ALL THE SUDDEN THE SERVICE VEHICLE SOON, ANTI LOCK, TRACK OFF LIGHTS ALL COME ON. THEN BEFORE TOO LONG THE BRAKE LIGHT WILL ALSO COME ON. THE CUSTOMER ALSO HAS A CONCERN THAT WHEN THEY PUSH ON THE BRAKE AT RANDOM IT WILL SMELL LIKE SOMETHING IS BURNING, AND THE PEDAL WILL PULSATE, IT FEELS LIKE IT WILL NOT GRAB FEELS LIKE THE ABS SYSTEM HAS KICKED IN, AND FEELS AS THOUGH THE VEHICLE IS SLIDING WHEN IT IS NOT. IT IS COMPLETELY DRY OUT AND TRACTION SHOULD BE FINE. ALSO THE HAZARD LIGHT BUTTON MAKES A TICKING SOUND LIKE A BLINKER BUT REALLY FAST. INSTRUMENT PANEL CLUSTER, WHERE THE MILEAGE IS TRACKED KEEPS FLICKERING.	LUKE HARRISON	$257.86
Sub-total			$257.86
Hazardous Materials Disposal			$10.96
Shop Supplies			$10.31
Sub-total			$279.13
Tax ($6.60%)			$17.02
Total			$296.15

Payments

Total Payments To Date			$296.15
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap