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Start Date	Description	Technician	Amount
2012-12-17	BG - FLUSH - BRAKE	MYLES HOLYOAK	$79.99
2012-12-17	BG - FLUSH - POWER STEERING	MYLES HOLYOAK	$99.99
2012-12-17	COURTESY INSPECTION (FREE)	LUKE HARRISON	$0.00
2012-12-17	CUSTOMER STATES THE ENGINE WILL CRANK BUT NOT START, WHEN IT DIED IT BLEW OUT A LARGE PUFF OF SMOKE AND THEN DIED. PLEASE CHECK AND ADVISE. TECHNICIAN PERFORMED DIAGNOSIS TO FIND A PROBLEM IN THE HIGH PRESSURE FUEL SYSTEM. TECHNICIAN ALSO FOUND THERE TO BE SEVERAL CHECK ENGINE LIGHT CODES FOR GLOW PLUG PROBLEMS. TECHNICIAN PERFORMED FUEL SYSTEM DIAGNOSIS TO FIND INJECTOR #4 TO BE STUCK OPEN AND DUMPING AN EXTREME AMOUNT OF FUEL. TECHNICIAN IS UNSURE IF THE LARGE FUEL INPUT INTO CYLINDER #4 HAS CAUSED DAMAGE TO THE PISTON OR ROD. TECHNICIAN RECOMMENDS REPLACE THE INJECTOR TO VERIFY THE CYLINDER IS GOOD(WE ARE UNABLE TO VERIFY IF THERE IS DAMAGE TO PISTON OR ROD WITHOUT REMOVING THE CYLINDER HEAD). TECHNICIAN ALSO STATES THERE MAY BE A PROBLEM WITH THE INJECTION PUMP AS A RESULT OF THE LARGE FUEL LEAK. TECHNICIAN RECOMMENDS A PROPER FIX FOR THE MILEAGE ON THE VEHICLE TO REPLACE ALL 8 INJECTORS, REPLACE THE FUEL INJECTION PUMP, AND REPLACE ALL APPLICABLE FAILING GLOW PLUGS, AND RE-CHECK THE FUEL SYSTEM TO VERIFY PROPER REPAIR.	LUKE HARRISON	$176.76
2012-12-17	DIESEL - CHEVROLET/GMC DURAMAX POWER STEERING LINE REPLACEMENT.	MYLES HOLYOAK	$340.04
2012-12-17	DIESEL - DURAMAX PREMIUM OIL CHANGE SERVICE	LUKE HARRISON	$89.99
2012-12-17	LIGHT BULB REPLACEMENT (2) BOTH LICENSE PLATE LIGHTS ARE MISSING THE HOUSINGS AND THE BULBS.	LUKE HARRISON	$45.28
2012-12-17	REPLACE LEAKING WATER PUMP WITH AN ACDELCO 3 YEAR 36000 MILE PARTS AND LABOR WARRANTY PUMP.	LUKE HARRISON	$724.38
2012-12-17	TECHNICIAN FOUND GLOW PLUGS ON CYLINDERS; 1,2,6,8 TO BE FAULTY AND RECOMMENDS REPLACING ALL 8.	MYLES HOLYOAK	$386.57
2012-12-17	TECHNICIAN FOUND THE #4 FUEL INJECTOR TO BE COMPLETELY STUCK OPEN, TECHNICIAN RECOMMENDS REPLACE ALL EIGHT FUEL INJECTORS, BUT MINIMUM OF ONE INJECTOR ON CYLINDER #4. REPLACE ALL 8 INJECTORS.	MYLES HOLYOAK	$3,986.66
2012-12-17	TECHNICIAN FOUND THE LOWER OIL PAN TO BE LEAKING AND RECOMMENDS REPLACE. TECHNICIAN BELIEVES ITS POSSIBLE THERE MAY BE OTHER LEAKS, BUT RECOMMENDS REPLACE OIL PAN GASKET AND RE-CHECK. (OIL CHANGE IS REQUIRED WITH THIS REPAIR).	LUKE HARRISON	$175.76
2012-12-18	TECHNICIAN INSTALLED THE FUEL INJECTOR #4 AND RE-TESTED THE SYSTEM TO FIND THE FUEL RAIL ACTUAL PRESSURE ONLY REACHING A MAXIMUM OF 18,000 PSI. MAXIMUM PRESSURE SHOULD REACH 23,000 PSI. TECHNICIAN STATES THERE IS STILL A PROBLEM IN THE HIGH PRESSURE FUEL SYSTEM AND RECOMMENDS EITHER REPLACE THE REMAINING 7 INJECTORS AND REPLACE THE INJECTION PUMP, TO ENSURE THE ENTIRE SYSTEM IS OPERATING AS DESIGNED. OR PERFORM A SEPARATE DIAGNOSTIC TO SINGLE OUT OTHER FAULTY FUEL INJECTORS, AND RE-TEST THE FUEL INJECTION PUMP ONCE ALL INJECTORS ARE KNOWN TO BE TESTING GOOD. CUSTOMER WOULD LIKE A FURTHER DIAGNOSTIC TO SINGLE OUT FAULTY INJECTORS.	LUKE HARRISON	$176.76
2012-12-17	TOW VEHICLE.	RUSSELL HUDSON	$0.00
Sub-total			$6,282.18
Hazardous Materials Disposal			$48.26
Shop Supplies			$49.11
Sub-total			$6,379.55
Tax ($6.85%)			$430.33
DIESEL FUEL			$20.00
Total			$6,829.88

Payments

Total Payments To Date			$6,829.88
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap