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Start Date	Description	Technician	Amount
2013-01-18	BG - FLUSH - LONG LIFE COOLANT	MYLES HOLYOAK	$109.95
Discount (5.00%)			-5.497250.00
2013-01-18	BG - OIL CHANGE - GOOD	MYLES HOLYOAK	$36.30
Discount (5.00%)			-1.8150.00
2013-01-18	CUSTOMER STATES THE ENGINE IS OVERHEATING, PLEASE CHECK AND ADVISE. TECHNICIAN FOUND THE GAUGE ON THE CLUSTER TO BE INACCURATE AND THE ENGINE IS NOT ACTUALLY OVER HEATING, TECHNICIAN DIAGNOSED AND FOUND THE ENGINE COOLANT TEMPERATURE SENSOR TO BE SHORTED AND RECOMMENDS REPLACE. TECHNICIAN ALSO CHECKED AND FOUND THERE TO BE A LARGE DIFFERENCE IN TEMPERATURE BETWEEN THE UPPER AND LOWER RADIATOR HOSES. TECHNICIAN RECOMMENDS REPLACE THE THERMOSTAT AND PERFORM A COOLING SYSTEM FLUSH.	MYLES HOLYOAK	$173.83
Discount (5.00%)			-8.69140.00
Sub-total			$304.07
Hazardous Materials Disposal			$13.68
Shop Supplies			$16.72
Sub-total			$334.47
Tax ($6.51%)			$20.83
Total			$355.30
Total Discount			$16.00

Payments

Total Payments To Date			$355.30
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap