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Start Date	Description	Technician	Amount
2013-03-07	CUSTOMER STATES THE CHECK ENGINE LIGHT IS ON, THE VEHICLE HAS BEEN TO THE DEALER FOR REPAIR AND WERE UNABLE TO COMPLETE. PLEASE CHECK AND ADVISE. TECHNICIAN FOUND THERE TO BE SEVERAL CODES STORED; P0300, P0316, P0355, P0356, P1116, P1464. TECHNICIAN FIRST FOUND THERE TO BE TWO FAULTY IGNITION COILS. TECHNICIAN REPLACED COILS AND CONTINUE DIAGNOSIS. THE IGNITION COIL CODES HAVE REMAINED OFF, AND THE IGNITION COILS ARE FUNCTIONING PROPERLY. HOWEVER THERE IS STILL A MISFIRE ON THE FRONT BANK ON ALL THREE CYLINDERS. TECHNICIAN REQUIRES A TEAR DOWN DIAGNOSIS TO CONFIRM A SUSPECTED TIMING CHAIN ISSUE. TECHNICIAN REMOVED THE TIMING COVER TOP PORTION AND FOUND THE FRONT BANK TIMING CHAIN TO BE A COUPLE OF TEETH OFF. TECHNICIAN RECOMMENDS COMPLETELY REMOVE THE TIMING COVER AND REPLACE ALL TIMING COMPONENTS AND INSPECT. CUSTOMER DECLINED FURTHER REPAIR. DIAGNOSIS CHARGE AND IGNITION COIL CHARGE APPLIES.	LUKE HARRISON	$442.24
Sub-total			$442.24
Total			$442.24

Payments

Total Payments To Date			$442.24
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap