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Start Date	Description	Technician	Amount
2013-05-06	CUSTOMER STATES THE TRANSMISSION IS EXPERIENCING INTERMITTENT SHIFT ISSUES, PLEASE CHECK AND ADVISE. TECHNICIAN BELIEVES THERE ARE INTERNAL TRANSMISSION PROBLEMS AND LIKELY A SHIFT SOLENOID FAULT. CUSTOMER REQUESTS PERFORM TRANSMISSION SERVICE AND RE-CHECK. UPON TEST DRIVE AFTER SERVICE SAME CONDITION STILL IS PRESENT AND TECHNICIAN RECOMMENDS REPLACING TRANSMISSION DUE TO MOST LIKELY CAUSE IS A FAILING CHAIN SYSTEM CAUSING METAL SHAVINGS TO GO THROUGH THE SOLENOIDS AND CAUSING INTERMITTENT PROBLEMS. TECH TEST DROVE 30 MILES SO FAR WITH NO PROBLEMS BUT TECH BELIEVES PROBLEM WILL RETURN.	LUKE HARRISON	$289.87
Sub-total			$289.87
Total			$289.87

Payments

Total Payments To Date			$289.87
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap