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Start Date	Description	Technician	Amount
2013-07-17	CUSTOMER STATES THERE IS A RATTLE NOISE IN THE STEERING WHILE DRIVING, PLEASE CHECK AND ADVISE. TECHNICIAN PERFORMED INTERMEDIATE STEERING SHAFT LUBE PROCEDURE AS PER BULLETIN. NOISE WAS STILL THERE AFTER LUBE. TECHNICIAN FURTHER CHECKED AND FOUND THE STEERING COUPLER AT THE END OF THE COLUMN TO BE LOOSE AND TEMPORARILY WIRED UNIT TIGHT. NOISE IS NOW GONE. TECHNICIAN RECOMMENDS FOR PROPER LONG TERM REPAIR TO REMOVE STEERING COLUMN AND REPLACE COMPONENT.	Brian Warren	$39.09
2013-07-03	PLEASE REMOVE THE CYLINDER HEADS AND REPAIR PROBLEM DESCRIBED IN PREVIOUS INVOICE WITH THE COMBUSTION PRESSURE BEING LOST ON ON THE PASSENGER SIDE HEAD GASKET. PERFORM COMPLETE HEAD GASKET REPAIR.	Brian Warren	$4,076.01
Sub-total			$4,115.10
DIESEL FUEL			$30.00
Total			$4,145.10

Payments

Total Payments To Date			$4,145.10
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap