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Start Date	Description	Technician	Amount	Delete?	Decline?
2013-07-09	AIR FILTER CLEAN AND RE-CHARGE SERVICE - K&N	RUSSELL HUDSON	$19.99	X	%
2013-07-09	ALIGNMENT - FRONT END	RUSSELL HUDSON	$64.99	X	%
2013-07-09	BG - FLUSH - BRAKE	RUSSELL HUDSON	$79.99	X	%
2013-07-09	BG - FLUSH - LONG LIFE COOLANT	RUSSELL HUDSON	$109.95	X	%
2013-07-09	BG TRANSMISSION SERVICE (MANUAL)	RUSSELL HUDSON	$167.09	X	%
2013-07-09	BG- OIL FLUSH- BEST- COMPRESSION RESTORATION, MOA ADDITIVE, CF5 FUEL INJECTION CLEANER. TECHNICIAN FOUND THE ENGINE OIL TO BE 2.5 QUARTS LOW ON OIL AND IS CONCERNED THERE MAY BE ENGINE DAMAGE AS A RESULT PLEASE USE CAUTION.	RUSSELL HUDSON	$89.95	X	%
2013-07-09	COURTESY INSPECTION (FREE) TECHNICIAN ADVISES THERE MAY BE AN INTERNAL ENGINE PROBLEM BASED ON THE LOW OIL AND THE CUSTOMER DESCRIBED OIL LOSS. PLEASE BE ADVISED AND CONSIDER WHEN DECIDING ON OTHER REPAIRS. TECHNICIAN ALSO STATES THE SUNROOF WAS MISSING.	RUSSELL HUDSON	$0.00	X	%
2013-07-09	DIAGNOSTIC TEST - OIL LEAK TECHNICIAN FOUND MULTIPLE OIL AND TRANSMISSION LEAKS.	RUSSELL HUDSON	$62.18	X	%
2013-07-09	HANKOOK ALL SEASON 195/60R15 TIRE.	RUSSELL HUDSON	$315.72	X	%
2013-07-09	LIGHT BULB REPLACEMENT (1) LEFT FRONT INNER MARKER LIGHT.	RUSSELL HUDSON	$11.50	X	%
2013-07-09	LIGHT BULB REPLACEMENT (1) RIGHT SIDE REAR OUTER PARK LIGHT.	RUSSELL HUDSON	$11.50	X	%
2013-07-09	LIGHT BULB REPLACEMENT (2) TWO OF THE FOUR BRAKE LIGHTS.	RUSSELL HUDSON	$21.30	X	%
2013-07-09	TECHNICIAN FOUND THE DRIVE BELT TO BE CRACKED AND RECOMMENDS REPLACE.	RUSSELL HUDSON	$95.39	X	%
2013-07-09	TECHNICIAN FOUND THE DRIVERS WINDOW TO BE INOPERATIVE AND RECOMMENDS A DIAGNOSIS TO VERIFY CONCERN.	RUSSELL HUDSON	$89.17	X	%
2013-07-09	TECHNICIAN FOUND THE MUFFLER TO BE HANGING AND RECOMMENDS CUSTOMER REPAIR AT MUFFLER SHOP.	RUSSELL HUDSON	$0.00	X	%
2013-07-09	TECHNICIAN FOUND THE OIL PRESSURE SENDING UNIT TO BE LEAKING AND RECOMMENDS REPLACE.	RUSSELL HUDSON	$70.94	X	%
2013-07-09	TECHNICIAN FOUND THE REAR ROTORS TO BE RUSTY AND PITTED, THE PADS ARE ABOUT HALF WORN, TECHNICIAN RECOMMENDS REPLACE THE PADS AND ROTORS.	RUSSELL HUDSON	$327.85	X	%
2013-07-09	TECHNICIAN RECOMMENDS PERFORM A TUNE-UP BY MILES.	RUSSELL HUDSON	$197.78	X	%
2013-07-09	TECHNICIAN RECOMMENDS REPLACE THE FRONT STRUTS BY MILEAGE.	RUSSELL HUDSON	$409.62	X	%
2013-07-09	TECHNICIAN RECOMMENDS REPLACE THE FUEL FILTER BY MILES.	RUSSELL HUDSON	$88.87	X	%
2013-07-09	TECHNICIAN RECOMMENDS REPLACE THE REAR STRUTS BY MILES.	RUSSELL HUDSON	$464.32	X	%
2013-07-09	TIRES - MOUNT AND BALANCE FOUR TIRES.	RUSSELL HUDSON	$65.60	X	%
2013-07-09	TIRES DISPOSAL FEE	RUSSELL HUDSON	$12.00	X	%
Sub-total			$2,775.67
Hazardous Materials Disposal			$58.26
Shop Supplies			$59.11
Sub-total			$2,893.04
Tax ($7.25%)			$201.24
Total			$3,094.28

KPI's

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KPI	Target	Actual	Gap