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Start Date	Description	Technician	Amount
2013-08-13	BG - OIL CHANGE - BETTER (INCLUDES SYNTHETIC ADDITIVE)	PAUL HAWKINS	$49.99
Discount (100.00%)			-49.990.00
2013-08-13	COURTESY INSPECTION (FREE) CUSTOMER STATES THE TRANSMISSION IS NOT ENGAGING INTO GEAR IF PARKED ON AN INCLINE. PLEASE CHECK AND ADVISE.	PAUL HAWKINS	$0.00
2013-08-13	CUSTOMER STATES THE ABS AND BRAKE LIGHTS COME ON, PLEASE CHECK AND ADVISE.	PAUL HAWKINS	$0.00
2013-08-13	CUSTOMER STATES THE CHECK ENGINE LIGHT IS ON, PLEASE CHECK AND ADVISE. TECHNICIAN FOUND THERE TO BE A CODE P0101 FOR A MASS AIR FLOW PROBLEM. TECHNICIAN CHECKED AND FOUND THERE TO BE A STICKY THROTTLE BODY, AND THE MASS AIR FLOW SENSOR HAS SLIGHTLY SKEWED READINGS.	PAUL HAWKINS	$89.17
2013-08-16	PLEASE DIAGNOSE THE EVAPORATIVE SYSTEM CODE.	PAUL HAWKINS	$0.00
Sub-total			$89.17
Hazardous Materials Disposal			$4.01
Shop Supplies			$4.90
Sub-total			$98.08
Tax ($4.39%)			$6.11
Total			$104.19
Total Discount			$49.99

Payments

Total Payments To Date			$104.19
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap