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Start Date	Description	Technician	Amount
2013-08-15	COURTESY INSPECTION (FREE) CUSTOMER STATES THE LOW TRAC LIGHT IS COMING ON, PLEASE CHECK AND ADVISE. TECHNICIAN WAS UNABLE TO DUPLICATE THE CONCERN AND THERE ARE NO TROUBLE CODES STORED IN THE MODULE.	LUKE HARRISON	$0.00
2013-08-15	CUSTOMER STATES THE ENGINE IS OVERHEATING, PLEASE CHECK AND ADVISE. TECHNICIAN FOUND THE COOLANT LEVEL TO BE FULL. TECHNICIAN FOUND MULTIPLE COMPONENTS TO BE BEGINNING TO LEAK AND HAVE COOLANT RESIDUE ON THEM. TECHNICIAN TEST DROVE AND VERIFIED THE COOLING FANS ARE COMING ON AND THE ENGINE TEMPERATURE DID NOT EXCEED SPECIFICATION. TECHNICIAN RECOMMENDS PERFORMING A COOLING SYSTEM SERVICE AND FLUSH, REPLACE THE THERMOSTAT, AND REPLACE LEAKING COMPONENTS TO BEGIN REPAIR OF A POSSIBLE INTERMITTENT ISSUE. PRICE FOR REPAIR IS AVAILABLE UPON REQUEST.	LUKE HARRISON	$44.59
Sub-total			$44.59
Hazardous Materials Disposal			$2.01
Shop Supplies			$2.45
Sub-total			$49.05
Tax ($6.84%)			$3.05
Total			$52.10

Payments

Total Payments To Date			$52.10
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap