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Start Date	Description	Technician	Amount
2013-11-08	CUSTOMER STATES THERE IS A GRINDING WHILE DRIVING, PLEASE CHECK AND ADVISE. TECHNICIAN TEST DROVE AND CONFIRMED A GRINDING TYPE NOISE COMING FROM THE RIGHT FRONT HUB. WHEN PUT INTO 4WD THE NOISE WENT AWAY. ALSO FOUND THAT THE LEFT FRONT HUB DID NOT UNLOCK. WITH APPROVAL OF CUSTOMER TECHNICIAN REMOVED HUB AND FOND THAT THE PVH HUB HAS BEEN WEARING AWAY INTERNALLY. THE LEFT SIDE HAD SMALL METAL ROLLER BEARINGS.	JACOB KAUFFMAN	$0.00
2013-11-12	TECH FOUND DRIVERS FRONT WHEEL BEARING NEEDLE BEARINGS SEIZED AND FALLING APART MAKING A GRINDING NOISE. TECH ALSO FOUND THE AUTO-LOCKING HUBS ARE STAYING ON AND GRINDING AS WELL. TECH RECOMMENDS REPLACING HUB ASSEMBLY ON DRIVERS SIDE AND BOTH AUTO LOCKING HUB MECHANISMS.	JACOB KAUFFMAN	$964.73
Sub-total			$964.73
Hazardous Materials Disposal			$43.41
Shop Supplies			$49.11
Sub-total			$1,057.25
Tax ($6.85%)			$66.08
Total			$1,123.33

Payments

Total Payments To Date			$1,123.33
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap