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Start Date	Description	Technician	Amount
2014-01-31	AFTER COMPLETION OF THE PCM REPAIR, TECHNICIAN VERIFIED THE PULSE IS NOW GETTING TO THE INJECTOR BUT THE INJECTOR IS FAILING. PLEASE REPLACE INJECTOR #7.	LUKE HARRISON	$189.69
2014-01-31	BG - OIL CHANGE - BETTER (INCLUDES SYNTHETIC ADDITIVE)	JACOB KAUFFMAN	$49.99
2013-11-27	COURTESY INSPECTION (FREE) CUSTOMER STATES THE ENGINE RUNS ROUGH AND THE CHECK ENGINE LIGHT IS ON, PLEASE CHECK AND ADVISE. TECHNICIAN FOUND CODES; P0174, P0207, P0307, P0316. TECHNICIAN PERFORMED DIAGNOSIS AND FOUND THE POWER TRAIN CONTROL MODULE TO HAVE AN INTERNAL FAULT WITH INJECTOR #7 DRIVER. TECHNICIAN RECOMMENDS REPLACE THE PCM.	Brian Warren	$1,334.72
2014-01-31	STATE - SAFETY INSPECTION AND EMISSIONS TEST*	JACOB KAUFFMAN	$42.00
2014-01-23	TECHNICIAN RECOMMENDS PERFORM TUNE UP. REPLACE SPARK PLUGS. THIS ENGINE IS KNOWN FOR SPARK PLUG REPLACEMENT ISSUES AND IT IS LIKELY THAT ONE OR MORE SPARK PLUGS WILL BREAK AND REQUIRE EXTRACT. ADDITIONAL LABOR WILL BE ADDED IN THE EVENT.	Brian Warren	$553.42
2014-01-29	TECHNICIAN RECOMMENDS REPLACE ALL 8 IGNITION COILS AT TIME OF TUNE UP FOR NO ADDITIONAL LABOR. (NONE OF THE COILS ARE FAILING AT THIS TIME, HOWEVER THEY ARE VERY COMMON TO FAIL).	Brian Warren	$420.48
Sub-total			$2,590.29
Shop Supplies			$49.11
Sub-total			$2,639.40
Tax ($6.85%)			$174.56
FUEL			$20.00
Total			$2,833.96

* Items marked with a red asterisk are not taxed.

Payments

Total Payments To Date			$2,833.96
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap