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Start Date	Description	Technician	Amount	Delete?	Decline?
2014-01-20	COURTESY INSPECTION (FREE) VEHICLE WAS TOWED IN WITH A NO START CONDITION, PLEASE CHECK AND ADVISE.	LUKE HARRISON	$0.00	X	%
2014-01-23	TECHNICIAN FOUND THE COMPRESSION TO BE BLOWING INTO THE COOLING SYSTEM. TECHNICIAN BELIEVES THE HEAD GASKETS TO BE BLOWN AND POSSIBLE FURTHER DAMAGE COULD BE PRESENT. TECHNICIAN RECOMMENDS REMOVE CYLINDER HEADS AND INSPECT. POSSIBLE HEAD DAMAGE MAY BE PRESENT.	Brian Warren	$2,241.93	X	%
2014-01-24	TECHNICIAN FOUND THERE TO BE A HOLE IN THE RADIATOR AND RECOMMENDS REPLACE.	Brian Warren	$309.17	X	%
Sub-total			$2,551.10
Hazardous Materials Disposal			$58.26
Shop Supplies			$59.11
Sub-total			$2,668.47
Tax ($7.25%)			$184.95
Total			$2,853.42

KPI's

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KPI	Target	Actual	Gap