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Start Date	Description	Technician	Amount
2014-04-21	COURTESY INSPECTION (FREE) CUSTOMER STATES THAT THERE IS A NOISE IN THE FRONT WNE WHEN TURNED OR BUMPS HIT. PLEASE INSPECT AND ADVISE. TECHNICIAN FOUND THAT THE UPPER BALL JOINTS ARE MAKING THE NOISE. TECHNICIAN ADDED GREASE TO ALL STEERING/SUSPENSION COMPONENTS AND ALSO SPRAYED SOME LUBRICANT INTO BALL JOINTS AND WORKED THE LUBRICANT INTO THE JOINT. NOISE QUIETED. ALSO TIGHTENED THE UPPER CONTROL ARM BOLTS. FRONT TIRES AT 3/32 AND REARS CLOSE TO WEAR BARS. LT27570R18 LRE. AIR FILTER IS DUSTY, FRONT BRAKES 8 AND REARS 8. FUEL FILTER IS AT 5" AT IDLE AND 5" 2000RPM. FLUIDS GOOD. PARK ASSIST BLOCKED LIGHT ON.	JACOB KAUFFMAN	$0.00
2014-04-21	DIESEL - DURAMAX PREMIUM OIL CHANGE SERVICE	JACOB KAUFFMAN	$89.99
Sub-total			$89.99
Hazardous Materials Disposal			$4.05
Shop Supplies			$4.95
Sub-total			$98.99
Tax ($6.85%)			$6.16
Total			$105.15

Payments

Total Payments To Date			$105.15
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap