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Start Date	Description	Technician	Amount
2014-06-02	CUSTOMER STATES THERE IS A SHUTTER WHEN DRIVING AT HIGHWAY SPEEDS, PLEASE CHECK AND ADVISE. TECHNICIAN VERIFIED THE CONCERN AND ALSO NOTICED THERE TO BE A HESITATION WHEN STARTING FROM A STOP. TECHNICIAN FOUND THERE TO BE A RANDOM MULTIPLE CYLINDER MISFIRE OCCURRING AT THE TIME OF THIS PROBLEM. TECHNICIAN RECOMMENDS PERFORM A TUNE-UP INCLUDING SPARK PLUGS AND COIL BOOTS. TECHNICIAN STATES THERE IS A POTENTIAL FOR FURTHER PROBLEMS, HOWEVER THE MISFIRE MUST BE REPAIRED IN ORDER TO PROCEED. TECHNICIAN HAD 7 OF THE 8 PLUGS UPON REMOVAL TO BREAK OFF IN THE CYLINDER HEAD. TECHNICIAN REQUIRES ADDITIONAL LABOR TIME TO SET UP TOOL AND EXTRACT BROKEN PIECES. TECHNICIAN COMPLETED REPAIR AND FOUND THE HESITATION AND THE SHUTTER TO BE NO LONGER PRESENT.	JACOB KAUFFMAN	$702.77
Sub-total			$702.77
Hazardous Materials Disposal			$31.62
Shop Supplies			$38.65
Sub-total			$773.04
Tax ($6.85%)			$48.14
Total			$821.18

Payments

Total Payments To Date			$821.18
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap