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Start Date	Description	Technician	Amount	Delete?	Decline?
2015-02-25	BG - FLUSH - TRANSMISSION. FLUID IS A LITTLE DARK RECOMMENDS EVERY 30,000 MILES.	Brian Warren	$173.67	X	%
2015-02-25	BG - OIL CHANGE - BETTER (INCLUDES SYNTHETIC ADDITIVE)	Brian Warren	$49.99	X	%
2015-02-25	BG - SYNTHETIC REAR DIFFERENTIAL SERVICE. FLUID IS VERY VERY BLACK AND BURNT.	Brian Warren	$149.99	X	%
2015-02-25	COURTESY INSPECTION (FREE)	Brian Warren	$0.00	X	%
2015-02-25	LIGHT BULB REPLACEMENT (2) BOTH FRONT OUTER MARKER LIGHTS ARE OUT.	Brian Warren	$21.30	X	%
2015-02-25	PLEASE QUOTE REPLACING THE REAR MAIN CRANK SEAL IN THE EVENT AN OIL LEAK REMAINS AFTER REPLACING THE OIL PAN GASKETS.	Brian Warren	$793.91	X	%
2015-02-25	TECHNICIAN FOUND THE FRONT BUMPER TO BE DAMAGED AND RECOMMENDS REPLACE.	Brian Warren	$407.36	X	%
2015-02-25	TECHNICIAN FOUND THE TRANSMISSION COOLER LINES TO BE LEAKING AND RECOMMENDS REPLACE LINES.	Brian Warren	$284.00	X	%
2015-02-25	TECHNICIAN FOUND THERE TO BE AN OIL LEAK NEAR THE REAR OF THE ENGINE. TECHNICIAN STATES THE MAJORITY OF THE LEAK APPEARS TO BE COMING FROM THE UPPER OIL PAN GASKET. TECHNICIAN RECOMMENDS REPLACE THE OIL PAN GASKETS, AND RE CHECK FOR OTHER POSSIBLE LEAKS. IT IS POSSIBLE THE LEAK COULD BE A PARTIAL REAR MAIN SEAL AS WELL.	Brian Warren	$278.68	X	%
Sub-total			$2,158.90
Hazardous Materials Disposal			$58.26
Shop Supplies			$59.11
Sub-total			$2,276.27
Tax ($7.25%)			$156.52
Total			$2,432.79

KPI's

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KPI	Target	Actual	Gap