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Start Date	Description	Technician	Amount
2015-03-02	CUSTOMER STATES THE ENGINE DIED WHILE DRIVING, AND NOW WILL START BUT IS MAKING A KNOCK NOISE. PLEASE CHECK AND ADVISE. TECHNICIAN FOUND THE MAIN TIMING CHAIN GUIDE TO BE BROKEN AND RECOMMENDS REMOVE THE COVER AND REPLACE THE TENSIONER, GUIDES, AND CHAIN. UPON REMOVAL OF THE TIMING COVER TECHNICIAN FOUND THE CHAIN GUIDE BOLTS TO BE SHEARED OFF AND WILL REQUIRE EXTRACTION. REMOVAL OF THE OIL PAN MAY BE REQUIRED IN ORDER TO RETRIEVE BROKEN DEBRIS.	LOGAN BACKUS	$890.79
2015-03-05	PLEASE REMOVE THE OIL PAN TO REMOVE BROKEN DEBRIS FROM DAMAGED PARTS.	LOGAN BACKUS	$258.90
Sub-total			$1,149.69
Shop Supplies			$49.11
Sub-total			$1,198.80
Total			$1,198.80

Payments

Total Payments To Date			$1,198.80
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap