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Start Date	Description	Technician	Amount
2015-07-29	BRAKE PAD STANDARD REPLACEMENT, POWER STOP PAD, CHECK AND MEASURE ROTORS, CLEAN AND LUBRICATE CALIPERS AND SLIDERS. REAR PAD BELOW 1/32" ALMOST ON METAL.	Brian Warren	$149.99
2015-07-29	COURTESY INSPECTION (FREE)	Brian Warren	$0.00
2015-07-29	CUSTOMER STATES THE CHECK ENGINE LIGHT IS ON AND THE TRUCK HESITATES WITH A LACK OF POWER, PLEASE CHECK AND ADVISE. TECHNICIAN FOUND THE FOLLOWING CODES; P0300, P0307, P0316, P0420, P115E. TECHNICIAN RECOMMENDS ADRESS THE MISFIRE CODES FIRST AND THEN RE CHECK THE SYSTEM FOR OTHER POTENTIAL SYSTEM FAILURES. TECHNICIAN FURTHER CHECKED THE MISFIRE CODES AND FOUND CYLINDER #7 SPARK PLUG COIL TO BE SHORTED AND IT HAS CAUSED THE SPARK PLUG TO FAIL AS WELL. TECHNICIAN RECOMMENDS REPLACE ALL 10 SPARK PLUGS, CYLINDER #7 COIL, AND ALL SPARK PLUG BOOTS. TECHNICIAN ALSO STATES THAT THIS STYLE OF SPARK PLUG IS KNOWN FOR BREAKING OFF AND GETTING STUCK IN THE CYLINDER HEAD, IN THIS EVENT THERE IS A MINIMUM CHARGE OF $100 FOR EXTRACTION IN ADDITION TO QUOTE LISTED. CYLINDER #4 AND #7 BOTH BROKE OFF IN CYLINDER HEAD, TECHNICIAN EXTRACTED WITH SPECIAL TOOL REQUIRED TO COMPLETE.	Brian Warren	$732.84
Sub-total			$882.83
Hazardous Materials Disposal			$39.73
Shop Supplies			$48.56
Sub-total			$971.12
Tax ($6.85%)			$60.47
Total			$1,031.59

Payments

Total Payments To Date			$1,031.59
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap