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Start Date	Description	Technician	Amount
2015-09-08	COURTESY INSPECTION (FREE)	LUKE HARRISON	$0.00
2015-09-08	CUSTOMER STATES THE ENGINE STARTED TICKING WHEN DRIVING, PLEASE CHECK AND ADVISE.	LUKE HARRISON	$89.17
2015-09-09	TECH FOUND THE TICKING NOISE TO BE IN THE PASSENGER SIDE HEAD AREA. TECH PULLED UPPER PASSENGER SIDE VALVE COVER TO INSPECT MORE CLOSELY. TECH FOUND A LOSE ROCKER ARM ON CYLINDER #6. TECH BELIEVES IT TO BE EITHER A BAD LIFTER OR A FAULT ON THE CAMSHAFT. TECH RECOMMENDS REMOVING CYLINDER HEADS TO GAIN ACCESS TO LIFTERS AND CAMSHAFTS FOR FURTHER INSPECTION.	Brian Warren	$3,231.85
Sub-total			$3,321.02
Hazardous Materials Disposal			$48.26
Shop Supplies			$49.11
Sub-total			$3,418.39
Tax ($6.85%)			$227.49
Total			$3,645.88

Payments

Total Payments To Date			$3,645.88
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap