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Start Date	Description	Technician	Amount
2015-09-16	CUSTOMER STATES THE TRANSMISSION IS SLIPPING INTERMITTENTLY WHEN DRIVING AS IF IT IS GOING INTO NEUTRAL PLEASE CHECK AND ADVISE. TECHNICIAN WAS ABLE TO DUPLICATE THE CONCERN WHEN SHIFTING FROM REVERSE TO DRIVE WHILE HOT PARKED ON A SLIGHT INCLINE. VEHICLE WOULD GRIND SEVERELY AND FEEL LIKE IT WAS IN NEUTRAL. TECHNICIAN NOTED THE SOUND TO BE COMING FROM THE TRANSFER CASE AREA, AFTER CHECKING THE TRANSFER CASE FLUID TECHNICIAN FOUND THERE TO BE METAL DEBRIS IN THE TRANSFER CASE FLUID, PLEASE DIS ASSEMBLE TRANSFER CASE AND INSPECT. TECHNICIAN FOUND NO MAJOR DAMAGE TO THE TRANSFER CASE OTHER THAN MOSTLY NORMAL WEAR AND TEAR. TECHNICIAN RE ASSEMBLED TRANSFER CASE AND SERVICED WITH NEW FLUID. TECHNICIAN NOW RECOMMENDS REMOVE THE TRANSMISSION AND DIS ASSEMBLE TO INSPECT FOR OTHER POSSIBLE DAMAGE.*	LUKE HARRISON	$2,376.79
Sub-total			$2,376.79
Hazardous Materials Disposal			$48.26
Shop Supplies			$49.11
Sub-total			$2,474.16
Total			$2,474.16

* Items marked with a red asterisk are not taxed.

Payments

Total Payments To Date			$2,474.16
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap