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Start Date	Description	Technician	Amount
2016-01-06	COURTESY INSPECTION (FREE) WINDSHIELD IS CRACKED,	Brian Warren	$0.00
2016-01-06	CUSTOMER STATES THE ENGINE HAS A ROUGH IDLE AT COLD START, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND WAS UNABLE TO DUPLICATE THE CONCERN. TECHNICIAN CHECKED AND FOUND MULTIPLE OXYGEN SENSOR, MASS AIR FLOW SENSOR, AND LEAN CODES. TECHNICIAN VISUALLY INSPECTED AND WAS UNABLE TO FIND VACUUM LEAKS, EXHAUST LEAKS, ETC... COMMON CONCERNS FOR THESE CODES. TECHNICIAN CHECKED DEALER BULLETINS AND FOUND THERE TO BE A COMMON FAILURE WITH THE ALCOHOL CONTENT MEASUREMENT SYSTEM. TECHNICIAN FOUND THE COMPUTER SYSTEM TO BE READING ALCOHOL CONTENT AT 64% AND IT SHOULD BE READING BELOW 15%. TECHNICIAN PERFORMED A RE LEARN PROCEDURE AND TEST DROVE TO FIND THE ENGINE RUNNING SMOOTHLY, NO CODES HAVE RETURNED AT THIS TIME, AND THE ALCOHOL CONTENT TO BE RUNNING AROUND 5% WELL WITHIN THE SPECIFIED LIMIT.	Brian Warren	$89.17
Sub-total			$89.17
Hazardous Materials Disposal			$4.01
Shop Supplies			$4.90
Sub-total			$98.08
Tax ($6.85%)			$6.11
Total			$104.19

Payments

Total Payments To Date			$104.19
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap