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Start Date	Description	Technician	Amount
2016-01-11	COURTESY INSPECTION (FREE) CUSTOMER STATES THE ENGINE WILL NOT START, PLEASE CHECK AND ADVISE. CUSTOMER STATES THE CHECK ENGINE LIGHT HAS BEEN ON AND THE CRUISE CONTROL LIGHT COMES ON RANDOMLY.	JONATHAN TAYLOR	$0.00
2016-01-11	LIGHT BULB REPLACEMENT (1) THIRD BRAKE LIGHT.	JONATHAN TAYLOR	$11.99
2016-01-11	TECHNICIAN FOUND THE POSITIVE BATTERY CABLE TO HAVE A LOOSE AND BADLY CORRODED TERMINAL, LOSS OF COMMUNICATION CAUSED THE ALTERNATOR TO NOT CHARGE THE BATTERY RESULTING IN A DEAD BATTERY, TECHNICIAN CHECKED AND FOUND AN OXYGEN SENSOR LOW VOLTAGE CODE, TECHNICIAN BELIEVES THE BATTERY CONNECTION MAY BE A RESULT OF THE CHECK ENGINE LIGHT AND THE RANDOM CRUISE CONTROL LIGHT, TECHNICIAN REPAIRED TERMINAL AND CLEARED CODES, NOW IS OPERATING AS DESIGNED. TECHNICIAN RECOMMENDS DRIVE TO SEE IF CODES PERSIST.	JONATHAN TAYLOR	$49.56
Sub-total			$61.55
Hazardous Materials Disposal			$2.77
Shop Supplies			$3.38
Sub-total			$67.70
Tax ($6.86%)			$4.22
Total			$71.91

Payments

Total Payments To Date			$71.91
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap