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Start Date	Description	Technician	Amount
2016-03-01	BG - FLUSH - TRANSMISSION	LOGAN BACKUS	$173.67
2016-02-29	COURTESY INSPECTION (FREE) CUSTOMER STATES THE VEHICLE HAS A HARSH DOWNSHIFT WHEN COMING TO A STOP AROUND 20MPH. PLEASE CHECK AND ADVISE.	JONATHAN TAYLOR	$0.00
2016-03-01	TECHNICIAN TEST DROVE AND DUPLICATED THE CONCERN, TECHNICIAN CHECKED ALL FORWARD GEARS AND REVERSE TO FIND ALL IS PRESENT AND FEELS LIKE THEY ARE HOLDING CORRECTLY. TECHNICIAN CHECKED AND FOUND THERE TO BE NO CODES PRESENT. TECHNICIAN FIRST NOTES THE TRANSMISSION FLUID IS VERY DARK, TECHNICIAN RECOMMENDS FIRST FLUSH THE TRANSMISSION FLUID TO ENSURE FLUID QUALITY. THEN PERFORM TRANSMISSION RE LEARN PROCEDURE. IT IS POSSIBLE IN THIS INSTANCE, THERE MAY BE INTERNAL DAMAGE THAT IS NOT ABLE TO ADDRESS WITHOUT DIS ASSEMBLING TRANSMISSION. TECHNICIAN RECOMMENDS PERFORM PROCEDURE LISTED ABOVE AND RE CHECK.	RUSSELL HUDSON	$89.17
Sub-total			$262.84
Hazardous Materials Disposal			$11.83
Shop Supplies			$14.46
Sub-total			$289.13
Tax ($6.85%)			$18.00
Total			$307.13

Payments

Total Payments To Date			$614.26
Balance Remaining			$-307.13

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KPI's

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KPI	Target	Actual	Gap