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Start Date	Description	Technician	Amount	Delete?	Decline?
2016-05-04	ALIGNMENT - FRONT END	RUSSELL HUDSON	$64.99	X	%
2016-05-04	BG - 4X4 SYNTHETIC SERVICES WITH PROTECTION PLAN		$399.99	X	%
2016-05-04	BG - FLUSH - TRANSMISSION	RUSSELL HUDSON	$173.67	X	%
2016-05-04	BRAKE PAD STANDARD REPLACEMENT, CHECK AND MEASURE ROTORS, CLEAN AND LUBRICATE CALIPERS AND SLIDERS. REAR BRAKE PADS ARE LOW.	RUSSELL HUDSON	$149.99	X	%
2016-05-04	COURTESY INSPECTION (FREE) TIRES ARE ON WEAR BARS, RECOMMEND REPLACE ALL FOUR TIRES.	RUSSELL HUDSON	$0.00	X	%
2016-05-04	CUSTOMER STATES THERE IS A MINOR EXHAUST TICK, SOUNDS LIKE IT MAY BE COMING FROM THE EXHAUST MANIFOLDS, TECHNICIAN RECOMMENDS RE CHECK FOR LEAKS WHEN ENGINE IS COMPLETELY COLD.	RUSSELL HUDSON	$0.00	X	%
2016-05-04	PLEASE REPLACE THE DRIVERS DOOR INTERIOR HANDLE. PRICE IS CLOSE ESTIMATE ONLY.	RUSSELL HUDSON	$162.27	X	%
2016-05-04	TECHNICIAN FOUND THE FRONT STRUTS LOWER BUSHINGS TO BE VERY WORN AND RECOMMENDS REPLACE STRUTS.	RUSSELL HUDSON	$529.41	X	%
2016-05-04	TECHNICIAN FOUND THE REAR HATCH OUTSIDE HANDLE IS BROKEN, PRICE IS TO REMOVE INTERIOR PANEL TO ATTEMPT OPENING THE DOOR AND IS AN ESTIMATE ONLY, ACTUAL PRICE MAY VARY.	RUSSELL HUDSON	$285.64	X	%
2016-05-04	TECHNICIAN RECOMMENDS PERFORM A TUNE UP BY MILEAGE.	RUSSELL HUDSON	$325.88	X	%
2016-05-04	TIMING BELT SERVICE TOYOTA 4.7L V8.	RUSSELL HUDSON	$917.78	X	%
Sub-total			$3,009.61
Hazardous Materials Disposal			$58.26
Shop Supplies			$59.11
Sub-total			$3,126.98
Tax ($7.25%)			$218.20
Total			$3,345.18

KPI's

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KPI	Target	Actual	Gap