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Start Date	Description	Technician	Amount
2016-10-14	CUSTOMER STATES THE ENGINE HAS A HARD COLD START, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THERE TO BE A CONNECTION PROBLEM IN THE GLOW PLUG CONTROL MODULE HARNESS, TECHNICIAN REPAIRED HARNESS AND TESTED GLOW PLUGS TO VERIFY SYSTEM IS NOW WORKING AS DESIGNED.	LUKE HARRISON	$95.17
2016-10-14	CUSTOMER STATES THE VEHICLE LOSES COOLANT WHEN DRIVING AT A SLOW RATE, PLEASE CHECK AND ADVISE. TECHNICIAN HAS BEEN UNABLE TO DUPLICATE THE CONCERN, TECHNICIAN PERFORMED A COOLING SYSTEM PRESSURE TEST AND FOUND THERE TO BE NO APPARENT LEAKS WHEN SET UNDER PRESSURE FOR SEVERAL HOURS. TECHNICIAN REMOVED EGR VALVE TO PRESSURE TEST THE EGR COOLER AND FOUND THERE TO BE NO INDICATIONS OF LEAKS IN THE EGR SYSTEM EITHER. MOST COMMON FAILURES FOR THIS CONCERN WOULD BE HEAD GASKET FAILURE AND EGR COOLER.	LOGAN BACKUS	$95.17
Sub-total			$190.34
Hazardous Materials Disposal			$857
Shop Supplies			$10.47
Sub-total			$209.38
Tax ($6.85%)			$13.04
Total			$222.42

Payments

Total Payments To Date			$222.42
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap