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Start Date	Description	Technician	Amount
2016-11-17	BG - OIL CHANGE - GOOD	JONATHAN TAYLOR	$36.30
Discount (10.00%)			-3.630.00
2016-11-17	COURTESY INSPECTION (FREE)	JONATHAN TAYLOR	$0.00
2016-11-17	CUSTOMER STATES THE HEATER IS INOPERATIVE, PLEASE CHECK AND ADVISE. TECHNICIAN FOUND THERE TO BE A STUCK CABLE FOR THE LINKAGE THAT CONTROLS THE HEATER CORE VALVE. TECHNICIAN WENT IN THROUGH THE PASSENGER SIDE UNDER THE DASH TO THE LINKAGE ASSEMBLY AND ELECTRONIC ACTUATOR AND WAS ABLE TO FREE UP THE CABLE AND THE SYSTEM IS NOW WORKING AS DESIGNED.	JONATHAN TAYLOR	$95.17
Discount (10.00%)			-9.5170.00
2016-11-17	PROMOTION - FREE SAFETY INSPECTION WITH PURCHASE OF EMISSIONS TEST*	JONATHAN TAYLOR	$35.00
2016-11-17	RADIATOR CAP.	JONATHAN TAYLOR	$20.68
Discount (10.00%)			-2.0680.00
2016-11-18	TECHNICIAN FOUND THE CHECK ENGINE LIGHT ON WITH CODES P0730, P0780, TECHNICIAN RECOMMENDS DIAGNOSIS AND STATES THE TRANSMISSION LIKELY WILL NEED TO BE RE-BUILT TO CORRECT.	JONATHAN TAYLOR	$0.00
Sub-total			$171.94
Hazardous Materials Disposal			$7.74
Shop Supplies			$9.46
Sub-total			$189.14
Tax ($6.16%)			$9.38
Total			$198.52
Total Discount			$15.22

* Items marked with a red asterisk are not taxed.

Payments

Total Payments To Date			$198.52
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap