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Start Date	Description	Technician	Amount
2017-01-26	CUSTOMER STATES THERE IS A VIBRATION WHEN DRIVING, MOST NOTICEABLE AT 35 MPH AND HIGHWAY SPEEDS. TECHNICIAN TEST DROVE AND DUPLICATED THE CONCERN, TECHNICIAN PERFORMED DIAGNOSIS BY PROCESS OF ELIMINATION. TECHNICIAN FIRST INSTALLED A DIFFERENT SET OF STOCK TOYOTA WHEELS AND TIRES TO VERIFY THERE IS NO DEFECT IN TIRE AND WHEEL. TECHNICIAN NOTED THE VIBRATION DID NOT CHANGE WITH THE DIFFERENT WHEELS AND TIRES. TECHNICIAN NEXT RECOMMENDS REMOVE DRIVE SHAFT AND SEND OUT FOR A BALANCE CHECK. DRIVE SHAFT CAME BACK OUT OF BALANCE. DRIVE SHAFT WAS BALANCED AND RE INSTALLED. AFTER TEST DRIVE TECHNICIAN NOTED THE VIBRATION TO BE MUCH BETTER AND RECOMMENDS CUSTOMER TEST DRIVE TO ENSURE CUSTOMER SATISFACTION.	LOGAN BACKUS	$219.14
2017-02-02	TIRES - ROTATE AND CHECK TIRE PRESSURES	TYLER SPANGLER	$17.99
Sub-total			$237.13
Shop Supplies			$13.04
Sub-total			$250.17
Total			$250.17

Payments

Total Payments To Date			$250.17
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap