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Start Date	Description	Technician	Amount
2017-02-01	BG - OIL CHANGE - GOOD	TYLER SPANGLER	$36.30
2017-01-30	COURTESY INSPECTION (FREE) CUSTOMER STATES THE DRIVER SIDE WINDOW WILL NOT ROLL BACK UP ON OCCASION, TECHNICIAN NOTED THE WINDOW IS STUCK UP AND WILL NEED TO HAVE THE DOOR PANEL REMOVED TO DIAGNOSE. TECHNICIAN FOUND THERE TO BE A VIBRATION WHILE DRIVING AT HIGHWAY SPEEDS AND RECOMMENDS FURTHER DIAGNOSIS.	TYLER SPANGLER	$0.00
2017-02-01	PROMOTION - FREE SAFETY INSPECTION WITH PURCHASE OF EMISSIONS TEST*	TYLER SPANGLER	$35.00
2017-01-30	TECHNICIAN FOUND THE CHECK ENGINE LIGHT ON, PLEASE CHECK AND ADVISE. TECHNICIAN FOUND THERE TO BE A RANDOM MULTIPLE MISFIRE CODE P0300. TECHNICIAN CHECKED AND FOUND THERE TO BE A RE LEARN PROCEDURE FOR THE SYSTEM. TECHNICIAN PERFORMED RE LEARN PROCEDURE AND THE ROUGH IDLE SEEMED TO CLEAR UP. TECHNICIAN FURTHERED DIAGNOSIS TO CHECK SPARK PLUGS AND WIRES TO FIND SPARK PLUG TUBES TO HAVE OIL LEAKING INTO THEM FROM THE VALVE COVER GASKET. TECHNICIAN RECOMMENDS REPLACE THE SPARK PLUGS, WIRES, AND VALVE COVER GASKET.	TYLER SPANGLER	$219.38
Sub-total			$290.68
Shop Supplies			$15.99
Sub-total			$306.67
Tax ($6.85%)			$17.51
Total			$324.19

* Items marked with a red asterisk are not taxed.

Payments

Total Payments To Date			$324.19
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap